Refunds and Cancellation Policy

Last modified: August 17, 2017

This policy should be read in conjunction with our Terms and Conditions of Use and Purchase. In the event of a conflict between this policy and our terms and conditions, our terms and conditions will apply.

We want every product that you purchase from us to match your expectations. In fact, we are so confident about our products, our prices and our customer service that if, for any reason whatsoever, you do not find the information useful, we will refund your money. No risk, no pesky questions, no feet-dragging. We live and breathe personality types and want nothing more than to help our readers.

This refund policy does not affect your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Regulations”) which are explained below.

Our Refund Policy - Goods

We simply ask that you follow these guidelines to help us process your return as quickly and efficiently as possible:

  1. Please keep your confirmation email. This confirms your original order and gives us the necessary details to authorise the refund.
  2. Contact our Customer Services Team on support@16personalities.com.
  3. That’s it, we will then process your refund.

Our Returns policy is quite straightforward but there are several conditions that we ask our customers to comply with before applying:

  1. It is your responsibility to request a refund. If you don’t tell us you want to make a return, we don’t know. Once you do tell us, we will do everything we can to action it.
  2. If you have not requested a refund within 60 days of receiving an order, we will have assumed that you are intending to keep it and we will not authorise a refund.
  3. By accepting a refund, you warrant to us that you have (i) not shared any copies of the relevant content with any other person and (ii) deleted or destroyed all copies of the relevant content that you have in your possession.
  4. We always refund the payment according to how the original purchase was made and aim to do so within 5 working days of the request being received by us.
  5. For our subscription-based services, we will only be able to refund the last payment linked to your subscription.

If you have any questions about our Refund Policy please email us at support@16personalities.com.

Right to Cancel Under the Consumer Regulations

We think that our own refund policy above will more than meet your needs, however this does not affect your statutory cancellation rights under the Consumer Regulations.

We have explained below how you can exercise your right under the Consumer Regulations to cancel your contract with us. Please note that in many cases our own refund policy may be applicable or may be more suitable for your requirements.

You have a right to cancel a contract with us for digital content within 14 days without giving any reason.

Where you have purchased digital content, the statutory cancellation period will expire after 14 days from day of the formation of the contract or at the time that you download or otherwise access the content. The day of the formation of the contract will be the day that we send our confirmation email.

To exercise the right to cancel, you must inform us, NERIS Analytics Limited, e-mail support@16personalities.com, of your decision to cancel this contract by a clear statement. You may use the cancellation form attached, but it is not compulsory.

To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effect of Cancellation – Services

If you supply notice of cancellation to us during the cancellation period and the services have not commenced then we will refund the price paid for such services to you.

If you have requested that we begin performance of services during the cancellation period of 14 days, you agree to pay us a proportionate amount for the services which we have supplied up to receipt of your notice of cancellation. If the services have been completed before you supplied notice of cancellation then you will remain liable for the full cost of the services supplied.

Cancellation Form

You can use the following cancellation form:

To: NERIS Analytics Limited of 6 New Street Square, London, EC4A 3DJ, United Kingdom, e-mail: support@16personalities.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following digital content/ contract of sale of the following goods/ for the supply of the following service,

Ordered on [ ]/ received on [ ]:

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Name of consumer(s):

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E-mail address of consumer(s):

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