Contact Us

NERIS Analytics Limited
6 New Street Square
London, EC4A 3DJ
United Kingdom
Registered in England and Wales
Company number 8646330

Please do not hesitate to send us your questions, comments or suggestions – we read each and every e-mail, and would love to hear from you.

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Please also see below for answers to some of the more frequently asked questions.


Frequently Asked Questions

Personality Test and Results
I have not received an e-mail with my test results. What should I do?

First, please check your Spam folder – it is possible that your e-mail provider put our message there. If you still cannot see the message, please go to the Members Area – you will be able to see your results there.

The personality type I got after completing your test differs from the one I got on a different website. Why?

The type codes used by us are similar to those shared by a number of diverse theories and approaches such as Socionics, Myers-Briggs Type Indicator, Keirsey Temperament Sorter, Linda Berens’ Interaction Styles and many others. However, while the acronyms adopted by different theories may be identical or very similar, their meanings do not always overlap – consequently, you should not assume that, for instance, INTj in Socionics is identical to INTJ-A as defined and described by us, or to the INTJ definition on a different website.

To use an analogy, taxis and Formula 1 racers both drive ‘cars’ – but what each of them considers a car can look pretty different depending on where they’re driving. Make sure you review the theoretical model that a specific website relies on before comparing your results. You can find more information about our theoretical approach here.

I got a different result when I took the personality test again after a while. Why?

We are continuously refining the test questions, trying to make our algorithm more accurate and reliable – consequently, you may be assigned a slightly different personality type if your original scores were very low (<55%). If you are unsure which personality type is truly yours, please see our main theoretical article.

Additionally, don’t underestimate the power of your mood. Taking the test when you are well-rested, feeling good, and full of energy can cause you to answer questions with more “positive” responses than if you’re totally exhausted at the end of a long week. Rather than thinking of the best of times or the worst of times, or just how you’ve behaved this past month, or how you used to behave when you were younger, (or how you would like to behave...) answer the questions considering how you’ve actually responded to situations most often, during the course of your lifetime.

Can several people send their results to my e-mail address?

No, test results may only be associated with a unique e-mail address.

Do you sell any user data to other companies, advertisers, political parties etc.?

No, and we won’t ever do that. Our mission is to understand how our personality traits shape us and our relationships, and to help you use that information for personal growth. You won’t see any external ads on our pages, and your favorite shampoo manufacturer won’t suddenly start sending you “So we heard you are...” letters either.

Can I use your personality test to screen potential job applicants?

No. The main purpose of our test and type descriptions is to encourage personal development and improve understanding of one’s self and others. We do not believe that someone’s personality type is a reliable indicator of professional success – so neither the test nor articles available on this website should be used for any kind of selection or assessment.

Ethics issues aside, forcing someone to take the test is also very likely to lead to “garbage in, garbage out”, with most participants getting the same 1-2 personality types. Just don’t do that.

I need a personality test for my app / service / website. Do you offer a public API?

Not at the moment, sorry. We suggest using scales and items available at International Personality Item Pool to build your own assessment.

Orders and Premium Profiles
How secure is your checkout process?

First of all, our site uses the HTTPS protocol (you can verify that by clicking on the padlock in the address bar), which means that all data sent to our server goes through a secure and encrypted channel. Furthermore, we don’t record any of your credit card details – they are encrypted and sent directly to the payment processor for a single charge.

Do you offer hard copies of premium profiles?

No, sorry. Most of our readers are from outside the UK, so shipping costs and times would be too high. Furthermore, we love trees. That said, our premium profiles are in PDF format, so you should have no difficulties reading them on your iPad, Kindle or a similar device.

I paid with PayPal and have not yet received the download link. How long will it take?

There may be a slight delay between you making a PayPal payment and our server getting a notification from PayPal. If the e-mail doesn’t arrive right away, please wait 5-10 minutes and also check your Spam folder. If there’s still no sign of an e-mail, please contact us and we’ll look into it.

Please bear in mind that if you pay using the eCheque method (a withdrawal from your bank account as opposed to a credit card or the PayPal balance), it may take 3-5 working days for your payment to be processed. You should see the estimated clearing date in the PayPal confirmation e-mail. In that case, the download link will be sent out once the eCheque clears.

Can I print a copy of the profile for my personal use?

Sure! We would suggest using one of the online printing services – they may also be able to bind the pages or make a hardcover version, for example.

Are premium profiles available in French, German, Spanish...?

The profiles are only available in English at the moment, unfortunately. We would love to translate them at a later date, but that is a lot of content, and we are a very small company.

That said, buying a premium profile unlocks access to the Academy section, including the premium content within. You could then use a web browser with auto-translation functionality (e.g. Google Chrome) to read the materials in your preferred language.

I lost my copy of the premium profile, can I get another one?

First, please try locating the original order confirmation e-mail and then simply using the download link within. If you have lost that e-mail or the link no longer works, please e-mail us at support@16personalities.com and we will send you the latest edition, provided you purchased the profile less than a year ago. Orders placed more than a year ago may require a top-up fee depending on the order date and the number of updates since then.

I bought my profile a while ago, can I get the latest edition?

If you purchased your profile less than a year ago, please e-mail us at support@16personalities.com and we will send you the latest copy. Orders placed more than a year ago may require a top-up fee depending on the order date and the number of updates since then.

Theory and Type Descriptions
Is your test based on a specific theory?

Please see this article for more information about our theoretical model.

Why do you keep misspelling extroversion as extraversion?

Extraversion is actually the right way to spell this term. The prefix “extra” has its roots in Latin, and means “outside (of)”. Extroversion is a more popular variant, but it is an incorrect adaptation of its opposite term, introversion. Extraversion is the technically correct spelling, and is the version used most often in scientific literature, so we stick to it.

Why are there no (language) versions of additional subsections, e.g. Strengths and Weaknesses or Romantic Relationships?

As is the case with premium profiles, those articles are only available in English right now. We hope to translate them as well at a later date.

Membership
How do I become a member?

If you complete our personality test, you will be able to save your results and create a profile in the results screen – or join later in the Members Area. If you already know your personality type and trait scores, you can also create an account here.

What is the point of registering?

There are tons of useful features and resources in the Members Area. As a very quick overview, you will be able to get a unique (encrypted) profile link, invite friends and compare your results to theirs, discuss various topics and get advice from other members, complete dozens of surveys and see if your opinions are shared by other people with your personality type, take a number of additional tests, review our studies... And much more.

Seriously, do spend a few seconds and register. It’s free, and you won’t regret it. The initial test and type overviews are just the tip of the iceberg.

Where can I chat with other people belonging to my personality type?

Please try the Discussions section in the Members Area. It is quite active and you will likely receive an answer to your question very quickly. You can also send someone a private message by visiting their profile.

How frequent are your newsletters? What do you write about?

We send an e-mail every 3-4 weeks. Topics range from romantic relationships to dealing with stress, with all information and advice being specific to your personality type.

Can I update my profile after retaking the test?

Yes. Please make sure you are logged in, retake the test, and look for the “Update your profile” button in the results screen. You will not receive an e-mail with your new results though – if you need a copy, you can request it in the Preferences section of the Members Area.

How do I delete my profile?

You can do that in the Preferences section of the Members Area.

I am looking for some career ideas. Are there any relevant resources in the Members Area?

Please take a look at the Career Stories tool in Members Area > Academy > Careers – you will find plenty of inspiring stories submitted by other members there, and you will also be able to help others by sharing your own. The Job Preferences test in the same course may also be useful.

How can I compare my results with friends?

Please see the Friends section in the Members Area. It will have an invitation link that you can share with your friends – if they agree to share their results with you after completing the personality test, you will see them in the same section.

Please note that people who use your invite link will also see your e-mail address after completing the test. This is so that they would know who the invite link belongs to before agreeing to share their results.

Other
Can I add a link to your website to my blog / project / course etc.?

Of course, as long as you are linking to a public page (e.g. the personality test). No need to ask for our explicit permission.

I need to cite one of your articles. Can I do that?

Sure, just please make sure to cite us properly (see here or here for guidelines) and avoid plagiarism.

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